Customer Service Resolution Officer

Customer Service Resolution OfficerStafford £15.65phFull time Office Based This Customer Service Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities: Delivering more for our customersHaving the capacity to build more homesBeing a great place to work for our colleaguesBeing a financially resilient businessBeing a key influencer in the region Responsibilities: To provide a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner. Maintaining a flexible approach to covering the opening hours of the business.To demonstrate HPG s values by putting customers first, displaying professionalism, empathy and efficiency while resolving all enquiries at first point of contact, providing a service that the business is proud of.To be responsible for ensuring all communication with customers is recorded accurately, including categorisation, and that all follow up work is acted upon timely and in line with procedure.To be responsible for delivering the Same Day Repairs Service by effectively utilising the DLO resources, to stay and repair.To be responsible for delivering a range of processes/ workflows, to support service delivery for the business such as Damp, Mould and Condensation follow on works or scheduling of works orders.To ensure that all customer enquiries are managed in line with the Quality ..... full job details .....