Customer Service Resolution Officer

Customer Service Resolution Officer

Stafford

£15.65ph

Full time – Office Based

This Customer Service Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities:

• Delivering more for our customers
• Having the capacity to build more homes
• Being a great place to work for our colleagues
• Being a financially resilient business
• Being a key influencer in the region

Responsibilities:

• To provide a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner. Maintaining a flexible approach to covering the opening hours of the business.
• To demonstrate HPG’s values by putting customers first, displaying professionalism, empathy and efficiency while resolving all enquiries at first point of contact, providing a service that the business is proud of.
• To be responsible for ensuring all communication with customers is recorded accurately, including categorisation, and that all follow up work is acted upon timely and in line with procedure.
• To be responsible for delivering the ‘Same Day Repairs Service’ by effectively utilising the DLO resources, to stay and repair.
• To be responsible for delivering a range of processes/ workflows, to support service delivery for the business such as Damp, Mould & Condensation follow on works or scheduling of works orders.
• To ensure that all customer enquiries are managed in line with the Quality Framework, to ensure excellent level of service is delivered to all customers.

To find out more information please contact (url removed)

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency