Customer Service Representative

Your potential has a place here with TTEC s award-winning employment experience. As a Customer Service Representative working hybrid in Leeds, UK, you ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in United Kingdom says it all! We are excited to announce our Recruitment Hiring Days on the 22nd and 23rd of September; this is designed to fast-track the recruitment process and give you a taste of working for TTEC. If you are successful during the initial screening, you will be invited onsite to take an assessment. Candidates who pass the assessment will then proceed to the hiring manager interviews. This is a great opportunity to accelerate your journey to joining our team! What You ll Do Do you have a passion for helping others and giving them peace of mind? The Customer Service Representative is responsible for all aspects of the customer s issue, where you re interacting directly with customers/retailers of the brand to proactively investigate and resolve all cases in a timely manner. You ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You ll Provide an exceptional experience to displeased customers and network partners by showing empathy, understanding, and making informed decisions in a comprehensive, concise, and thorough manner. Assume ownership of their case and ensure all ..... full job details .....