Customer Service Representative

Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Swadlincote for a Customer Service Representative to join their expanding team on a permanent basis.

Reporting to the Customer Care Team Leader, you will be the central link between the Customer, Operations, Sales team and you will be supporting the office to ensure the Clients requirements are met in the most efficient and cost-effective way.  You will build relationships with Customers and manage the sales order process through to shipment.

This is a fantastic opportunity to join a reputable Company who value each one of their employees and offer some excellent benefits!

Customer Service Representative Details & Benefits;

• Circa £35,000 per annum
• 5% Annual Company bonus paid based on Company profit and individual performance
• Permanent role
• 36.25 hours per week
• Flexi time system subject to business needs with a start time anywhere from 8am
• Flexible hybrid working upon completion of training (1days home based / 4 days office based
• Discounted shopping
• Employer Pension contribution – up to a maximum of 12%
• Cycle to work scheme
• Life assurance x 4 annual earnings
• Health insurance
• Free on-site parking
• 25 days holiday per year + bank holidays
• Subsidised canteen facility on site & free tea / coffee

Customer Service Representative Job Details;

Build Customer care strategy and follow Company guidelines

Identify opportunities for improvement in Customer care and participate in projects when relevant

Provide support for assigned Customers and other team members to meet order requirements and escalate issues

Work with the Customer care team on Customer relationship and delivering a first-class experience

Collaboration with Customers, Operations, Sales, and Company service office

Resolve request for order changes, issues and handle Customer complaints and enquiries internally and externally

When applicable determine corrective action with the help of the support office and control tower

Prepare debit and credit notes, process quality notifications and Customer returns

Manage Customer expectations and build strong relationships

Collect Customer forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions whilst participating in planning meetings

Proactively ask for and act upon Customer feedback

Update and maintain accurate customer records, including Customer specific information, contracts, labelling, packaging and stock requirements

Follow the new Customer/product processes and contribute to improve new customer experience

Identify the right communication method based on the sense of urgency and issue

Participate to Customer visits and presentations

Customer Service Representative Person Specification;

At least, High School or Secondary Education Diploma

Associate or University Degree is preferred

English and another language(s) is preferred

1 year in the industry including customer facing role is preferred

Microsoft Office expertise

Interpersonal and communication skills

Demonstrated Customer Relationship Management

Basic Inventory Management knowledge

Negotiation skills

This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associates to hear more!