Customer Service Representative

Customer Service Representative Spider is advertising on behalf of Seven Logistics who are recruiting a Customer Service Representative to join their team in Felixstowe, Suffolk in this full-time, permanent position.Company benefits include:Competitive Salary:£26,436.80 - £35,000 per annum depending on experienceHoliday: 20 days (including bank holidays), increasing to 25 with length of serviceAdditional: Birthday day off after probation, Life assurance from day one, Pension enrolment after 3 months, Free 24-hour Employee Assistance Programme, Free health and wellbeing subscription, Dress for your day policy, Free parkingAbout the role:The Customer Service Representative will be the first point of contact for customers, working within a busy and fast-paced traffic office environment. You will be responsible for supporting daily operations by handling customer queries, coordinating administrative and transport-related processes, and working closely with operations and accounts teams to ensure a smooth service. Working hours are 40 hours per week between 07:30 and 17:30 on a rota basis, Monday to Friday.Duties and Responsibilities include:Responding to customer enquiries and providing supportPreparing, checking and processing invoices and handling related queriesInputting delivery notes and reviewing landing timesChasing PODs, releases, and outstanding shipping informationPricing jobs using tariffs or email quotations and processing confirmed quotesLiaising with operations ..... full job details .....