Customer Service Representative

Customer Service Advisor (Permanent Position)Location: Leeds (Hybrid - 3 days office / 2 days home after probation) Salary: 27,300 Start Date: 23rd March 2026 Hours: 37.5 hours per week between 07:45 and 17:45 on a rota basisI''m currently working in partnership with a well-established UK organisation that is looking to appoint a number of Customer Service Advisors on a permanent basis at their Leeds site.This is an excellent opportunity for someone with contact centre or customer service experience who is looking for stability, progression and a supportive working environment.My client supports customers nationwide and has built a strong reputation for delivering professional and high-quality service. Their contact centre team plays a key role in maintaining that standard.The RoleThis is not a scripted or transactional call centre role. Advisors are encouraged to take real ownership of customer interactions.You will:Handle inbound calls and written enquiriesTake responsibility for resolving queries from start to finishSupport customers with account-related enquiriesManage more detailed or sensitive issues with professionalismUse multiple systems confidently while speaking with customersEscalate issues where appropriateIt''s a busy environment, so the ability to stay calm, organised and focused under pressure is essential.About YouMy client is looking for individuals who genuinely care about delivering excellent service.You will ideally have:Previous experience within a ..... full job details .....