Customer Service Representative

Customer Service Representative Location: Solihull Role Type: Contract - 3 months Work Setup: Onsite - 5 days in Solihull (8am-4pm) Salary: £16 per hour inclusive of holidays Who We Are Legal andamp; General Resources Limited is a leading financial services company focused on providing innovative investment, insurance, and retirement solutions. As an employer, it is committed to fostering a diverse and inclusive workplace, supporting professional growth, and encouraging collaboration and innovation across all levels, making it a dynamic and engaging environment for talented individuals. What You''ll DoDeliver exceptional service, handling sensitive and complex situations with empathy, and act as an escalation point for queries.Accurately administer LGHF mortgage business within agreed service levels to meet contractual and departmental requirements.Maintain strong relationships with internal and external stakeholders/customers, providing compliant, accurate, and cost-effective solutions to resolve queries.Analyse information to make informed decisions, prevent fraud, and ensure transactions comply with financial limits and guidelines.Use customer feedback and data to improve practices, enhance the customer experience, and implement effective solutions.Proactively detect and implement changes in regulatory and compliance requirements, including data protection, anti-money laundering, breaches, complaints, and control frameworks, integrating them into day-to-day operations. ..... full job details .....