Customer Service Representative

Customer Service RepresentativeRed Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a full time basis.This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. Benefits and Package for Customer Service Representative:Salary: 24,004.50 Per Annum with bonus of up to 20%Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 8am - 8pmContract: PermanentLocation: Norwich - Hybrid233 hours annual leave holiday increasing with length of service.Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more24/7 employee assistance programme with an easily accessible app!Family and Friend''s discounts on our services and productsPension Scheme, up to 3% Company matchedFree on-site parkingKey Responsibilities of Customer Service RepresentativeProviding excellent customer service via calls, emails and live chat.Receive and respond to queries via email and over the phoneEngage with customers to resolve payment queriesNegotiate payment plans and monitor overdue balancesHandle difficult conversations with empathy and fairnessKeep accurate records of interactions and agreements in the systemKey Skills and Experience of Customer Service Representative:Have an excellent telephone mannerCan build rapport with customers along with ..... full job details .....