Customer Service Representative

Customer Service Representative - Part TimeRed Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton on a 6 month Fixed Term Contract.This is a part time role. You''ll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.Benefits and Package for a Customer Service Representative:Salary: 13,998.00Hours: Mon-Fri 10.30pm - 2.30pmContract Type: Fixed-term contractLocation: Brighton25 days annual leave plus bank holidaysOpportunities to grow your careerEnhanced maternity, paternity and adoption leaveUp to 3 paid days a year to volunteer at a charity of your choiceMedical cash planKey Responsibilities of a Customer Service Representative:Handling inbound calls across a range of productsPutting customers first and using sound judgement to find the best solutionsOwning queries from start to finishSpotting opportunities to improve how they workCollaborating with the wider Customer Services teamKey Skills and Experience of a Customer Service Representative:A customer-first mindset and creative problem-solving skillsExcellent communication and attention to detailStrong interpersonal skills and the ability to work independentlyFamiliarity with Office 2010, Outlook, and FCA/PRA frameworksPrevious experience in delivering exceptional customer serviceIf you are interested ..... full job details .....