Customer Service Representative

Randstad Sourceright, a leading provider of RPO and MSP Recruitment Services, is currently recruiting for a Customer Support Representative. This role is essential for maintaining our high standards of customer engagement, ensuring every inbound and outbound contact is handled with the utmost professionalism and care. Job Purpose Job Purpose The primary purpose of this role is to manage customer inquiries and outbound campaigns within an Asset Finance environment. This position balances high-volume, repetitive phone engagements with the technical depth required to resolve complex customer issues. We are seeking a resilient, self-motivated individual who can independently conduct root cause analysis on tricky queries, navigate multiple systems simultaneously, and maintain high energy, empathy, and service standards. Responsibilities Call Handling and Engagement: Manage a high volume of consecutive inbound and outbound calls daily, delivering professional, empathetic, and clear communication under pressure. Complex Query Resolution: Handle intricate customer calls, utilizing root cause analysis to investigate underlying issues, resolve complaints, and prevent repeat queries. System Management: Efficiently operate across multiple databases, internal tools, and CRM systems at the same time while conducting live customer discussions. Documentation and Compliance: Accurately log call outcomes, track case updates, and maintain strict data integrity on internal CRM platforms. ..... full job details .....