Customer Service Representative

Do you have effective customer facing administration experience? Do you consider yourself to be IT literate with great attention to detail? Are you based in or around Llanelli?Trostre is a leading steel manufacturer with a focus on providing sustainable packaging from tin, chrome and polymer steel. The successful applicant will be someone who can work upon their own initiative and is proactive, reliable and a team player. Role - Customer Service Representative Pay - 14.51ph Location- TATA Trostre, Maes-Ar-Ddafen Road, Llanelli SA14 9SD (2 days per week remote working available, after training)Shift pattern- Mon-Fri, 08:30-16:45 with a 45 minute unpaid break daily (37.5 hours per week)Duration- 3 months initially Start - ASAP (within 1-2 weeks) Responsibilities:Supporting the team with administrative backlog Offering customer support to stakeholders, both internal and externalSignposting stakeholders in the right direction for queries you are unable to resolve Conducting Order entry via internal systems and spreadsheetsCreating sales orders and processing promptly and accuratelyManaging the input of orders and ensuring availability of productPutting together presentation packs for stakeholdersGenerating and analysing reports as required by Management Providing quotations to customers in a timely manner Recording and resolving customer complaintsBeing involved in customer service improvement interventionsCollaborating data into IT systemsAdhering to UK Health and Safety ..... full job details .....