Customer Service Representative

Customer Service Representative Belfast (Hybrid after probation) £24,784.50 + Bonus + Brilliant Benefits Hours: Mon-Thur: 08:45 - 16:45 + Fri: 08:15 - 16:15 We re looking for a confident, customer-focused individual to join a fast-paced Customer Service team. If you thrive on helping people, enjoy juggling a variety of tasks, and take pride in getting things right first time, then this could be the role for you. You will be the first point of contact for customers:- Delivering helpful and professional support across everything from orders and deliveries Managing calls and emails and ensuring that customer orders are processed Ensuring that customer details are updated on inhouse system Resolving issue s promptly and ensuring the customer is updated at every step We require some with: Previous customer service experience with a genuine passion for helping people Confident, professional communication skills (especially over the phone) Strong attention to detail and problem-solving ability Experience with CRM systems (Salesforce preferred) and order management systems (SAP/AS400) If you have knowledge of the Optical industry this would be beneficial A proactive, can-do mindset with a focus on hitting targets and exceeding expectations What you ll get in return: Quarterly bonus scheme (up to 6% annually) 33 days holiday (rising to 38 with service) Hybrid working (3 days office / 2 days home after probation) Employer pension contribution (up to 4%) Healthcare plan ..... full job details .....