Customer Service Representative

Owen Daniels are working with a leading aerospace manufacturer looking to appoint an experienced Account Manager to take ownership of key customer accounts, alongside a number of smaller customers across the sector.

This is a customer-facing commercial role focused on managing relationships, coordinating delivery expectations, handling escalations and ensuring a high level of service across complex manufacturing programmes.
You will act as the main point of contact for your accounts, building strong customer partnerships whilst working closely with internal planning, production, quality and supply chain teams to ensure orders, schedules and commitments are delivered effectively.
This role would suit someone with previous account management or customer management experience gained within aerospace or another highly regulated manufacturing environment.

Salary: -35,000 - -40,000 p.a.
Location: Redditch
Benefits: Excellent, includes enhanced pension, life assurance, excellent development pathway plus many others.

Key Responsibilities

• Manage- aerospace accounts plus additional smaller customers
• Act as the primary point of contact for all day-to-day customer activity
• Build strong customer relationships and maintain service levels
• Negotiate delivery dates, schedule changes and customer priorities
• Manage supply issues, customer escalations and orderbook updates
• Work cross-functionally with planning, production, quality and engineering teams
• Support ongoing commercial discussions and identify opportunities for growth

Requirements

• Previous Account Manager / Customer Account Manager / Customer experience
• Aerospace background preferred or experience within a regulated industry such as defence, automotive, medical or precision engineering
• Strong understanding of manufacturing, supply chain and customer delivery management
• Confident communicator with strong negotiation skills
• Commercially aware and highly organised

To Apply If you are looking for a role where you can manage key aerospace customers and play a central part in delivery and commercial performance, please apply today.

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