Customer Service Representative

Customer Service RepresentativeLocation: High Wycombe Salary: 28,000 - 30,000 per annum Hours: Monday to Friday, 9:00am - 5:30pm Working Pattern: Office-based during probation, hybrid working available 1 day a week following successful completion of probation Driving Licence: Ideally a driver due to office location and commuting requirementsAbout the RoleWe are currently recruiting for a Customer Service Representative to join a growing and supportive customer service team. This is an excellent opportunity for someone who enjoys building relationships, providing outstanding customer service, and working within a fast-paced, international business environment.This role is heavily focused on customer communication, managing customer enquiries, processing orders, and ensuring an exceptional customer experience from initial enquiry through to delivery. Full training and a comprehensive 6-week onboarding programme will be provided to ensure you are fully equipped for success.Key ResponsibilitiesManage customer enquiries primarily via email, providing timely and professional responses.Process customer orders, quotations, returns, and other account-related requests accurately.Build and maintain strong relationships with customers, ensuring a high level of satisfaction.Investigate and resolve customer issues efficiently and professionally.Monitor customer orders and provide updates on delivery times and product availability.Liaise with internal departments to ensure customer ..... full job details .....