Customer Service RepresentativeAre you passionate about delivering exceptional customer service? We''re on the hunt for a cheerful and dedicated Customer Service Representative to support our largest wholesale customer account and help us uphold our "Customer First" approach.Hours: 8.30am to 5pm - Monday to Friday - Hybrid (1 day from home)Salary: 30K- 35K plus 25 days holiday, health insurance, pension, 2 annual conferences, parking and flexible working!As a vital part of our high-performing customer service team, your main responsibilities will include:Delighting Customers: Respond to purchase orders, inquiries, and concerns with a smile, ensuring every interaction reflects our commitment to excellence.Order Management: Accurately and timely process customer orders, despatches, and returns while conducting scheduled reviews of open orders.Invoicing: Ensure timely invoicing for customers by reviewing outstanding orders to be billed.Repairs and Exchanges: Process customer repairs and exchange item services with efficiency and care.Team Support: Provide cover for the wider customer service team during holidays and absences. You''ll play a key role in supporting our specialist customers nationwide. This includes:Timely Communication: Handle and process all enquiries across various channels, ensuring accurate and prompt responses.Order Processing: Manage orders, despatches, and returns, and keep track of consignment consumable stock items.Demonstration Kits: Administer ..... full job details .....