Customer Service Representative - Nightshift

Job Title: Customer Service Representative Location: Glasgow Head Office Contract: Permanent 35 hours per week Working Pattern: Nightshift 4 on 4 off Rotation between 9:30pm - 07:30am Salary: £27,675.37 per annum Job Purpose: To answer inbound calls and make outbound calls in a professional manner. Monitor and manage jobs and calls with a high focus on response times and operational performance. Oversee jobs management, parts ordering and asset and PPM functions. Key Accountabilities: Safety To ensure that all activity compiles with Health and Safety policies. People To ensure company policies and practises are followed and delivered consistently. To read and understand Company People Policies and Guidelines in particular guidelines for reporting in sick, scheduling holidays, dress code and timekeeping. Ensure pass and name badge are worn at all times whilst within the call centre. Excellence To take ownership of customer queries end to end. To ensure the accurate input of data and the completion of all relevant fields throughout each call. Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team. Service To arrive at the appropriate time before start of shift, log into phone system and to be ready to answer calls at allocated start time. To ensure compliance with the Call Script and adhere to Call Quality Monitoring guidelines. To be multi skilled across all Helpdesk functions including ..... full job details .....