Customer Service Representative

The RoleCustomer Service RepresentativePurpose of the RoleTo investigate and resolve customer enquiries and product complaints, providing a high-quality service that supports customer satisfaction and retention.Key ResponsibilitiesCustomer SupportRespond to customer enquiries via phone, email, and written correspondence in a professional and empathetic manner.Investigate and resolve product complaints, including medium to complex cases, ensuring timely and appropriate outcomes.Prepare clear, accurate, and customer-focused complaint responses in line with agreed standards.Liaise with internal teams such as Quality and Product to gather information required to resolve customer issues.Processes and Continuous ImprovementFollow established customer service processes and contribute ideas to improve ways of working.Use standardised templates and tools to ensure consistent, high-quality communication with customers.Accurately log customer interactions and outcomes using internal systems.Reporting and InsightRecord detailed information on customer feedback, issues, and complaint trends.Contribute insights that may support improvements to products, packaging, or customer communications.The PersonSkills and ExperienceEssentialProven experience in a customer service role (2+ years).Excellent written and verbal communication skills.Confident telephone manner with strong customer focus.Highly organised with good attention to detail.Strong problem-solving skills and the ability to remain ..... full job details .....