Customer Service Representative (New)

Customer Service Advisor (Tech-Focused and Training Provided) Permanent £25,173 Altrincham (Free Parking) Monday to Friday - 35 hours - 8am to 4pm and 9am to 5pm 1 day hybrid after probation Looking to move beyond a standard customer service role and build valuable technical skills? This is a fantastic opportunity to join a growing technology business where you ll be supported to develop both your customer service and technical expertise, even if you ve not worked in a technical role before. You ll be joining a friendly, close knit team of five, playing a key role as the first point of contact for customers, helping them resolve queries, troubleshoot issues, and feel fully supported throughout their journey. If you enjoy problem solving, learning new systems, and delivering great service, this could be a brilliant long term move. The role will involve:Acting as the first point of contact for customer queries (phone and email).Supporting customers from onboarding through to ongoing technical queries and returns.Troubleshooting issues across software, hardware and connectivity (full training provided).Using remote tools to diagnose and resolve problems efficiently.Reviewing device data and producing clear, accurate reports.Working closely with internal teams to resolve more complex queries.Keeping customer records up to date within the CRM system.What you will bring:Experience in a customer service or contact centre role.A natural problem solver with a calm and resilient ..... full job details .....