Customer Service Representative – Sales

Are you ready to embark on an exciting journey in customer service? Do you thrive in fast-paced environments where your skills can truly shine? How would you like to assist customers while achieving fantastic sales targets? We are currently looking for a Customer Service Representative – Sales to join our busy team in Westerham!

Hours of Work: Full-time, permanent position

As a Customer Service Representative – Sales, you will engage with customers via email, telephone, and live chat, providing them with the technical support they need while identifying appropriate products and sales solutions. You will be responsible for ensuring customers have an exceptional Customer Journey, handling a high volume of contacts, updating records in line with GDPR regulations, and supporting the team to achieve both personal and team sales targets. Your ability to communicate effectively and maintain professionalism will be crucial as you assist customers in a variety of situations.

Customer Service Representative – Sales Requirements:

Proven experience in a customer-facing role with a strong customer orientation.

Excellent verbal and written communication skills.

Strong problem-solving abilities and a goal-oriented mindset.

Proficient technical skills to assist customers.

A passion for sales and achieving targets.Customer Service Representative – Sales Benefits:

33 days holiday (inclusive of Bank Holidays)

Employee Assistance Programme

Annual Incentive Plan Bonus Structure

Life Assurance

Health & Wellbeing Programme, including health cash plan and employee assistance

Pension Plan

High St Reward Scheme

Refer a Friend Programme

Free Parking

Frequent Technology User Free Eye Care

Flexible working model

Employee Recognition ProgrammeMeet the Organisation: Who We Are and What We Do 

Fortune Brands Innovations is a leading US-based company listed on the New York Stock Exchange, renowned for developing a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division encompasses luxury British brands and innovative technologies that focus on design, quality, and craftsmanship. With over 600 employees across the UK, we are dedicated to delivering exceptional products and service from our state-of-the-art facilities.

If you think you are suitable for this Customer Service Representative – Sales role, please apply now! We can’t wait to meet someone with your talent and enthusiasm!