Customer Service Representative

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis.We are an extraordinary technology brand looking for extraordinary people.From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world''s most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services.From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more.The Customer Service Representative role:As a Customer Service Representative, you will be the first point of contact for MSite customers, delivering exceptional service and support across a range of enquiries, service requests, and technical issues.You will provide guidance on using the MSite platform, troubleshoot first-line issues, and ensure all customer interactions are managed professionally and efficiently, in line with agreed service levels.Working closely with customers and internal teams, you will be responsible for accurately logging and managing support tickets, gathering relevant information, and ensuring incidents are progressed and resolved within agreed SLAs. By embracing ..... full job details .....