https://jobs.co.uk/job/customer-service-representative-maximus--de02a490-b89f-4169-aff7-8111939c8aac RSS feed for Customer Service Representative at Maximus. en-gb Tue, 28 Apr 2026 16:03:44 GMT https://jobs.co.uk/job/customer-service-representative-maximus--de02a490-b89f-4169-aff7-8111939c8aac https://jobs.co.uk/job/customer-service-representative-maximus--de02a490-b89f-4169-aff7-8111939c8aac Tue, 28 Apr 2026 11:52:52 GMT Location: Workington | Salary: 24785.00-24785.00 Annual | Type: Permanent | To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Salary - £25,311 Hybrid role, based between home and the Workington site. Some cover required at Carlisle occasionally. Benefits include: 9% combined pension, 25 days annual leave (plus holiday trade scheme - subject to HMRC rules) and a flexible benefits package. Job Summary Fully manage each day''s appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres (AC) teams, Team Leaders and Health Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be face to face, via telephone or video link Arrange travel for customers who require assistance in getting to their appoint... Permanent