https://jobs.co.uk/job/customer-service-representative-liverpoolsheffield-guidant-global--5e83d8a4-93fb-415d-9a1f-f38507ae1be3 RSS feed for Customer Service Representative - Liverpool/Sheffield at Guidant Global. en-gb Mon, 27 Apr 2026 00:36:31 GMT https://jobs.co.uk/job/customer-service-representative-liverpoolsheffield-guidant-global--5e83d8a4-93fb-415d-9a1f-f38507ae1be3 https://jobs.co.uk/job/customer-service-representative-liverpoolsheffield-guidant-global--5e83d8a4-93fb-415d-9a1f-f38507ae1be3 Wed, 01 Apr 2026 23:00:00 GMT Location: Sheffield | Salary: Negotiable | Type: Contract | Role : Customer Service Representative Contract : 3 months Location : Liverpool or Sheffield (Onsite working) Working Pattern : Full time (between 8am to 6pm - Rota basis) (7.5 hours shift - 30 minutes lunch and 2 - 15 minutes break) *** Candidates will need to be eligible and go through an SC Clearance *** Primary purpose of the role : To create better outcomes at first point of contact, within a team of call handlers providing excellent customer service on a wide range of customer queries across multiple pension schemes. Key Responsibilities Manage a high volume of calls in a timely and effective manner working towards our overall goal of delivering excellent customer service, in line with KPIs, SLA targets and quality framework. Embrace, demonstrate and support the business to embed Capita Values. Identify customer needs and obtain true nominal value to provide the right outcome. Adhere to Quality Management Systems and comply with regulations and policies set by Capita and/or relevant regulatory bodies. Take ownership of personal and performance development to improve and retain pensions and internal systems knowledge and/or capability. Complete all relev... Contract