Customer Service Representative

Customer Service AdvisorBatley 26,000 - 27,000 + Bonus Monday to Friday, 9am - 5pm ( optional overtime available)Applicants must have recent experience within the beds, mattresses or sleep products sector and/or strong experience using Zendesk.Are you an experienced Customer Service Advisor with a background in the beds and mattress industry? Do you enjoy resolving customer queries, delivering exceptional service and working as part of a friendly, supportive team?We''re recruiting for an established and growing business in Batley looking to strengthen its customer service team with an experienced, customer-focused professional.This is a full-time, permanent, office-based role offering excellent work-life balance with no evenings or weekends, alongside the opportunity to earn an additional yearly bonuses of 5000The RoleYou will be the first point of contact for customers, managing enquiries across telephone, email and online channels.Key responsibilities include: Handling inbound customer calls, emails and online enquiries Providing pre-sales support and product information Managing order queries and delivery updates Investigating and resolving customer complaints Liaising with internal departments and third-party suppliers Coordinating with couriers and logistics partners Maintaining accurate customer records and system updates Supporting the wider team with administration and after-sales service About YouTo be considered, you must have: Recent customer service experience ..... full job details .....