Customer Service Representative

We are recruiting for Customer Care Representatives to join a global company, who have their UK Head Office based in Milton Keynes. For this role, ALL applicants MUST have previous customer service based experience within an office environment. Looking to join a stable and growing company, who are the market leaders with their sector? If so, apply now Location: Milton Keynes, can offer hybrid working 1-day a week following completion of probation. Working Hours: 36.25 hours per week. Ideally, 09:00am to 17:15pm, however, Flexi time can be offered to suit the business needs and the individual. Overview: As a Customer Care Representative you will be the central link between the customer, operations, sales team and our Global Business Solution Centre to ensure client''s requirements are met in the most efficient and cost-effective way. You will build strong relationship with Customers and manage the sales order process through to shipment for assigned customers and affiliates. Responsibilities: Execute Customer Care strategy and follow global guidelines. Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant. Provide support for assigned customers/affiliates to meet order requirements and escalate issues where appropriate. Actively work with the customer care team on customer intimacy and delivering superior customer experience. Day to day communication/collaboration with customers, operations, sales, etc. Resolve ..... full job details .....