Customer Service Representative

Join Our Dynamic Customer Service Team!We re looking for a confident, resilient, and empathetic Customer Service Representative to be the voice of our business.If you enjoy talking to people on the phone, can handle difficult conversations with professionalism, and take pride in solving problems, we d love to hear from you.About usEvinox Residential is a leading specialist in energy metering, billing, and services for communal and district heating systems. Using our in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, issuing bills for tens of thousands of customers each year.We also support many more households via our pre-payment system.About the Role This is a customer-facing role where you will be the first point of contact for residents, both by phone and by email. You ll be responsible for handling billing queries, resolving complaints, and explaining charges clearly and professionally. Many customers may be upset or frustrated when they call, so you ll need to stay calm, stand your ground where necessary, and still show empathy and understanding.It s a great opportunity for someone who thrives on communication, enjoys problem-solving, and wants to play a key role in delivering excellent customer service.Essential requirements: Right to work in the UKValid driving licence and own carLiving within a 30-minute drive of Sevenoaks What you ll do: Answer customer calls and emails promptly and ..... full job details .....