Customer Service Representative

Customer Service Representative Location: Coventry, CV6 5NX. Office-based initially, then Home Working Hours: 30 hours per week. 10 hour fixed shifts on Monday and Tuesdays, the remaining 10 hours to be worked on either Wednesday, Thursday or Friday. Shifts between the hours of 8am and 8pm. Contract: 20-30 weeks. Start Date: 12 October Training Period: Office-based for 4-6 weeksAbout the RoleWe''re looking for Customer Service Representatives to join a busy and supportive team, helping customers with a wide range of enquiries relating to penalty charges and payment processes. In this rewarding role, you''ll handle inbound customer calls, providing clear guidance, support, and reassurance. You''ll use your listening and questioning skills to fully understand each customer''s situation, build rapport, and deliver a positive customer experience. No two calls are the same, so you''ll need to be confident, adaptable, and able to think on your feet. You''ll support customers with enquiries about penalty charges, payment options, disputes, enforcement processes, payment plans, and extensions. While you won''t take payments directly, you''ll guide customers through the secure online payment process and ensure they understand the next steps. This role offers the opportunity to develop your customer service skills while making a real difference to people who may be dealing with challenging or sensitive situations.Key ResponsibilitiesHandle a variety of inbound customer enquiries over ..... full job details .....