https://jobs.co.uk/job/customer-service-representative-gi-group--a185b22d-47a7-431f-b13d-8fd4d9657c82 RSS feed for Customer Service Representative at Gi Group. en-gb Sat, 26 Sep 2026 21:20:22 GMT https://jobs.co.uk/job/customer-service-representative-gi-group--a185b22d-47a7-431f-b13d-8fd4d9657c82 https://jobs.co.uk/job/customer-service-representative-gi-group--a185b22d-47a7-431f-b13d-8fd4d9657c82 Fri, 25 Sep 2026 23:00:00 GMT Location: East Grinstead | Salary: £26460 - £29244/annum | Type: Permanent | Customer Service Representative East Grinstead, RH19 (Hybrid) Contract: Permanent Salary: -26,46029,244 per annum Monday-Friday (8am-5pm or 9am-6pm) Driving Licence Required We''re recruiting a Customer Service Representative (Logistics) to join a growing third-party fulfilment and delivery business. You''ll be the key day-to-day contact for a portfolio of clients, ensuring queries are handled professionally, issues are resolved quickly, and service levels are consistently met. This is not transport planning or route scheduling. It''s a customer-first coordination role, supporting and working closely with clients and internal teams to deliver a smooth experience end-to-end. Customer Service Representative Responsibilities: Acting as the first point of contact for client enquiries via phone and email Managing day-to-day queries and problems, keeping clients updated with clear timelines and outcomes Using CRM/ticketing systems to log, track and progress requests within agreed SLAs Building strong relationships with clients through proactive communication, regular updates and reporting Liaising with internal departments (e.g., warehouse operations, carriers and ... Permanent