Customer Service Representative

Job Title: Customer Service Co-ordinator
Location: Birkenhead
Duration: Ongoing
Salary: TBC
Hours: 7.30am- 4pm, Mon to Thurs, 7.30am-12.30pm Fri.

Our Rail Client based in Birkenhead are recruiting for a Customer Service Co-ordinator, on a contract basis for a min of 3 months

Key Duties & Tasks:

* Direct liaison with external & SISCO customers providing efficient responses and recording information
*Lead order book reviews with customers

* Support Birkenhead Accounts with Customer Invoice queries, for resolution
* Support the Business Manager''s with delivery information on key customers
* Own customer OTD for all customers under their responsibility
* Attend the daily production meeting, being the voice of the customer
* Provide feedback on delivery failures to the customer
* Work closely with Production Planning, Material Planning and Operations to ensure information is robust and commitments are achieved
* Attend Project Reviews
* Understand the expectations and requirements of the key customers
* Provide concise and quality, technical and cost information on M&D inspection reports for customers and ensure reports are issued in a timely manor
* Attend reviews with the key customers
* Enter and maintain customer orders on to the MRP system
* Ensure orders are acknowledged to the customer within 3 working days
* Ensure all orders have valid agreement via LTSA or Quotation
* Respond to customers'' Requests for Quotations (RFQs) and enquiries
* Liaise with the customer for re-scheduling orders
* Understand capacity constraints when entering customer orders
* Work closely with Production Planning and Material Planning to ensure information is robust and commitments are achieved
* Management of the Repair Sales & GRN in-trays on a daily basis ensuring all reports are executed efficiently and filed in the appropriate folders
* Control and progress the NSI process
* Assist the other members of the Sales Administration team
* Ensure all sales administration processes are executed and compliant with internal procedures, WMS and Internal Control, minimising exposure and risk
* Assist and cover the Sales Order Administrator to ensure all orders and acknowledgements are processed in a timely manor

General:

* Adhere at all times to the company''s Health, Safety & Environmental instructions and requirements
* Take on any other reasonable responsibilities or tasks that are within the employee''s skills and abilities.

Working Relationships:

* Customer Service Manager
* Close working relationships with Sales Administration team, Business Managers, Material Planning and Production Planning

Skills, Knowledge & Experience:

• Business acumen
• Numerate IT Literate (particularly Excel / Google Docs)
• Strong organisational skills Ability to efficiently organise work load.
• Ability to work autonomously or as part of a team.
• Knowledge of Railway Industry ( desirable)

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