https://jobs.co.uk/job/customer-service-representative-first-recruitment-group--3fb5384c-f7f1-4c1d-a5a3-548fdd7bbd3f RSS feed for Customer Service Representative at First Recruitment Group. en-gb Wed, 24 Jun 2026 23:58:12 GMT https://jobs.co.uk/job/customer-service-representative-first-recruitment-group--3fb5384c-f7f1-4c1d-a5a3-548fdd7bbd3f https://jobs.co.uk/job/customer-service-representative-first-recruitment-group--3fb5384c-f7f1-4c1d-a5a3-548fdd7bbd3f Mon, 22 Jun 2026 23:00:00 GMT Location: Newcastle under Lyme | Salary: £24784 - £25000/annum | Type: Contract | Deliver exceptional service and be the voice that customers trust every day! Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid. Role Purpose: Act as the first point of contact for customers, ensuring a high standard of service Handle enquiries, troubleshoot service issues, and resolve queries efficiently Deliver a positive customer experience across all communication channels Support customer satisfaction and retention through professional interactions Job Role Responsibilities: Respond to customer enquiries via phone, email, chat, social media, and ticketing platforms Provide accurate information on products, services, billing, and technical support Manage customer orders, upgrades, cancellations, and account changes Maintain detailed and accurate records within CRM systems Investigate and resolve customer issues, liaising with internal teams where required Escalate complex or unresolved issues appropriately Follow up with customers to ensure resolution and satisfaction Meet or exceed key performance metrics (e.g. call handling time, customer satisfaction, first-... Contract