Customer Service Representative

Customer Issue Resolution (CIR) RepresentativeBracknell - Remote but need to be able go to site for meetings and catch up''s 20.62 per hour ( 40,200 per annum equivalent)12-month initial contract We are currently recruiting for a Customer Issue Resolution (CIR) Representative to join a fast-paced, customer-focused environment. This role is responsible for delivering high-quality services across disputes, returns/credits, and credit and collections management, ensuring efficient resolution of customer issues and timely cash flow.This is a customer-facing role, requiring direct interaction with external customers, internal teams, and cross-functional stakeholders to drive effective outcomes. The successful candidate will demonstrate a strong understanding of business processes, with the ability to interpret data and translate it into clear, actionable solutions.Key ResponsibilitiesManage end-to-end CIR activities, including billing disputes, returns, credit adjustments and collectionsHandle customer issues relating to billing, collections, and dispute management, ensuring timely resolutionPerform proactive collection activity on overdue accounts, following defined credit policies and proceduresPartner with customers and internal teams (such as quality and operations) to resolve delinquent or disputed accountsBuild strong relationships with customers, maintaining credibility and trust through accurate and timely communicationAccurately log, track and manage cases using SAP and ..... full job details .....