https://jobs.co.uk/job/customer-service-representative-ecs-resource-group-ltd--023c9cbf-33c0-477c-8c4b-fb7ab516ac2d RSS feed for Customer Service Representative at ECS Resource Group Ltd. en-gb Sat, 13 Jun 2026 14:28:32 GMT https://jobs.co.uk/job/customer-service-representative-ecs-resource-group-ltd--023c9cbf-33c0-477c-8c4b-fb7ab516ac2d https://jobs.co.uk/job/customer-service-representative-ecs-resource-group-ltd--023c9cbf-33c0-477c-8c4b-fb7ab516ac2d Wed, 10 Jun 2026 23:00:00 GMT Location: Bracknell | Salary: £40000 - £40200/annum | Type: Contract | Customer Issue Resolution (CIR) Representative Bracknell - Remote but need to be able go to site for meetings & catch up''s -20.62 per hour (-40,200 per annum equivalent) 12-month initial contract We are currently recruiting for a Customer Issue Resolution (CIR) Representative to join a fast-paced, customer-focused environment. This role is responsible for delivering high-quality services across disputes, returns/credits, and credit & collections management , ensuring efficient resolution of customer issues and timely cash flow. This is a customer-facing role , requiring direct interaction with external customers, internal teams, and cross-functional stakeholders to drive effective outcomes. The successful candidate will demonstrate a strong understanding of business processes, with the ability to interpret data and translate it into clear, actionable solutions. Key Responsibilities Manage end-to-end CIR activities , including billing disputes, returns, credit adjustments and collections Handle customer issues relating to billing, collections, and dispute management , ensuring timely resolution Perform proactive collection activity on overdue accounts, following def... Contract