Customer Service Representative

Job Title: Customer Service Representative
Location: Glasgow
Department: IMS - Motor
Business Area: Product
Working Time: Full-Time
Start date: 6th October
Salary: -23,600 to -26,000 depending on experience
Hours: Full time, 36 hours per week

The Opportunity

We''re looking for a Customer Service Representative to join our General Insurance team in Glasgow. You''ll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key.

What You''ll Do

• Deliver outstanding customer service and resolve queries efficiently.

• Handle high volumes of inbound calls, with some outbound activity.

• Support customers with policy changes, renewals, and new sales opportunities.

• Educate customers on products and services to encourage retention and growth.

• Provide tailored solutions, particularly for vulnerable customers.

• Accurately log interactions and outcomes in internal systems.

What You''ll Need

• A passion for excellent customer service.

• Previous call centre or customer service experience (retail, hospitality, leisure also considered).

• desirable financial services experience

• Strong communication skills with resilience in handling complex issues.

• Good IT literacy, including Microsoft Office, and confidence using multiple systems.

What''s in It for You

• Competitive salary (-23,60026,000 DOE).

• Exclusive discounts with major retailers and brands.

• Wellbeing support, including 24/7 access to a Virtual GP.

• 7.2 weeks'' holiday including bank holidays.

• Enhanced family leave policies.

• Pension scheme with up to 7.5% employer match and life assurance cover.

• Flexible and part-time working options available.

Additional Information

Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks.

Why Join Us?

You''ll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it''s a place where you can grow and thrive.

Apply today and build your career with us.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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