Customer Service Representative

Job Title: Customer Service Representative
Location: Glasgow
Department: IMS - Motor
Working Time: Full-Time, 36 hours per week
Start Date: 6th October
Salary: -23,600 - -26,000 (depending on experience)

The Opportunity

We are seeking a Customer Service Representative to join our General Insurance team in Glasgow. In this role, you will handle inbound calls from customers with motor and home insurance policies, providing support with queries, policy changes, renewals, and retentions. You will also guide customers through our digital services, assist vulnerable customers, and handle complaints in a professional manner. This is a fast-paced position that requires excellent communication skills, adaptability, and a strong focus on customer experience.

Key Responsibilities

• Deliver outstanding customer service by resolving queries efficiently.

• Manage high volumes of inbound calls, with some outbound activity.

• Support customers with policy changes, renewals, and sales opportunities.

• Provide tailored solutions, particularly for vulnerable customers.

• Promote products and services to encourage retention and growth.

• Accurately record interactions and outcomes in internal systems.

What We''re Looking For

• A passion for delivering excellent customer service.

• Previous call centre or customer service experience (retail, hospitality, or leisure also considered).

• Financial services experience is desirable.

• Strong communication skills with resilience when handling complex issues.

• Good IT literacy, including Microsoft Office, with confidence using multiple systems.

What We Offer

• Competitive salary of -23,600 - -26,000 DOE.

• Exclusive discounts with leading retailers and brands.

• Wellbeing support, including 24/7 access to a Virtual GP.

• 7.2 weeks'' holiday including bank holidays.

• Enhanced family leave policies.

• Pension scheme with up to 7.5% employer match and life assurance cover.

• Flexible and part-time working options.

Additional Information

Applicants must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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