Customer Service Representative

Job Title: Customer Service Representative Location: Glasgow Department: IMS - Motor Business Area: Product Working Time: Full-TimeStart date: 6th October Salary: 23,600 to 26,000 depending on experience Hours: Full time, 36 hours per weekThe OpportunityWe''re looking for a Customer Service Representative to join our General Insurance team in Glasgow. You''ll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key.What You''ll DoDeliver outstanding customer service and resolve queries efficiently.Handle high volumes of inbound calls, with some outbound activity.Support customers with policy changes, renewals, and new sales opportunities.Educate customers on products and services to encourage retention and growth.Provide tailored solutions, particularly for vulnerable customers.Accurately log interactions and outcomes in internal systems.What You''ll NeedA passion for excellent customer service.Previous call centre or customer service experience (retail, hospitality, leisure also considered).desirable financial services experience Strong communication skills with resilience in handling complex issues.Good IT literacy, including ..... full job details .....