https://jobs.co.uk/job/customer-service-representative-agent-randstad-technologies-recruitment--bab82725-b2cb-40d5-b1ac-6804ec5dd2dd RSS feed for Customer Service Representative/ Agent at Randstad Technologies Recruitment. en-gb Thu, 03 Sep 2026 19:57:50 GMT https://jobs.co.uk/job/customer-service-representative-agent-randstad-technologies-recruitment--bab82725-b2cb-40d5-b1ac-6804ec5dd2dd https://jobs.co.uk/job/customer-service-representative-agent-randstad-technologies-recruitment--bab82725-b2cb-40d5-b1ac-6804ec5dd2dd Wed, 02 Sep 2026 23:00:00 GMT Location: Newcastle upon Tyne | Salary: £15 - £20/hour Negotiable | Type: Contract | Job Title: Customer Service Representative - Financial Services Location: Cobalt Business Park, Newcastle upon Tyne (Onsite) Position Type: Full-Time Contract ( Inside IR35) Role Overview We are seeking professional and customer-focused agents to join a dedicated contact centre team in Newcastle. You will act as the first point of contact for personal loan account customers, handling enquiries, managing customer requests, and providing high-quality support. Key Responsibilities Handle high-volume inbound calls regarding personal loan accounts with professionalism and empathy. Aim for first-contact resolution while maintaining strong compliance and GDPR standards. Update and maintain accurate customer records within internal management systems. Work collaboratively within a supportive team environment to meet key performance indicators (KPIs) such as Average Handling Time. Working Hours & Schedule Hours: 37.5 hours per week. Shift Pattern: Scheduled on a 6-week rotation covering Monday to Friday (8am - 8pm) and Saturday to Sunday (9am - 6pm). Requirements Required Experience: Proven experience working in a call centre, contact centre, or fast-p... Contract