Customer Service Representative Administrator

Sales & Customer Service Administrator
£24,000 – £27,000 per annum (depending on experience)

Monday – Friday, 9am – 5pm

Caerphilly

Are you ready to kickstart your career in sales or take your sales administration experience to the next level? We are partnering with a dynamic steel industry business looking for a Sales & Customer Service Administrator to join their team. This is a fantastic opportunity for someone who thrives on variety, enjoys working with customers, and wants exposure to commercial sales in a fast-moving industrial environment.

Role overview:

Reporting to the Head of Group Commercial, your role will combine administration, customer service, and commercial sales duties. You’ll ensure orders are processed efficiently, handle customer queries, support account management, and contribute to driving sales growth.

Duties & responsibilities

• Capture and enter sales orders from multiple channels.
• Complete finished orders in the system and manage customer credit applications.
• Maintain accurate CRM records and internal documentation.
• Be the main point of contact for customers and internal teams.
• Monitor and progress sales orders, liaising with operations, transport, purchasing, and quality colleagues.
• Follow up with customers post-delivery to ensure satisfaction and explore re-order opportunities.
• Work to achieve budget forecasts and identify new business opportunities.
• Price, quote, and follow up with customers to grow accounts.
• Support collection of outstanding payments and maintain market intelligence.

What you’ll bring to the role:

• Previous experience in sales administration or recent graduate keen to start a career in sales.
• Strong communication, organisation, and customer service skills.
• Enthusiasm and eager to contribute to a busy commercial team.