Customer Service Representative

Customer Service Advisor Hybrid - 4 days in the office - 1 day work from homeSalary negotiable dependant on experience Location: DesboroughAre you someone who enjoys building strong relationships, coordinating multiple activities, and ensuring customers receive an outstanding experience? If you thrive in a fast-paced environment and take pride in delivering first-class support, we''d love to hear from you.We are seeking a Customer Relationship Coordinator to join our growing team. This position plays a key role in supporting customers throughout their journey, ensuring requests are managed efficiently and internal teams remain aligned to deliver an exceptional service.Key ResponsibilitiesManaging a portfolio of customer accounts and acting as their primary point of contact.Responding to customer enquiries and ensuring a timely and professional resolution.Producing quotations and coordinating customer requirements with internal departments.Monitoring service commitments and ensuring customer expectations are consistently met.Supporting the introduction of new customers and helping ensure a smooth transition into the business.Working closely with operational, planning and commercial teams to coordinate customer requirements.Keeping customer records, databases and account information accurate and up to date.Assisting with investigations relating to customer concerns and ensuring appropriate follow-up actions are completed.Providing regular updates to customers on the progress ..... full job details .....