Customer Service Representative

Customer Service RepresentativeLocation: Portsmouth Working Pattern: 4 days in the office, 1 day from home Hours: 8:00 AM - 4:00 PM - 35 hours a week. Salary: 23,500 per annum + 5% annual bonusBenefits25 days holiday12% pension contributionPrivate health careFree parkingMoving day - 1 paid day offAbout the RoleThe Customer Service Representative is responsible for delivering exceptional customer service while adhering to company guidelines. This role involves managing all aspects of the order management process for customers. The successful candidate will ensure customer needs are met promptly and professionally.This is a busy and varied position that requires strong attention to detail, excellent organisational skills, and the ability to work under pressure to meet tight deadlines.Key ResponsibilitiesAccurately process orders from quote to invoice, ensuring deadlines are met.Respond to customer queries promptly and professionally.Handle credits and rebills as required.Manage stock levels in the UK distribution hub and during shortages.Prepare daily shipment files for couriers, ensuring accuracy.Communicate proactively with customers regarding product availability.Liaise with couriers and internal teams to provide up-to-date shipment information.Maintain and update customer records accurately.Follow SOPs and work instructions to maintain high standards.Escalate any requests outside policy to the Team Leader/Manager.Provide cover for on-call duties as per department ..... full job details .....