Customer Service Representative

Customer Service Representative 28,000 Negotiable DOEOldbury- Fully office basedMonday to Friday 8:30am - 5pmPermanent An experienced customer-focused professional responsible for managing customer enquiries, quotations, and orders from initial receipt through to delivery. Acting as a key link between customers and internal departments, the role ensures a high standard of service, accurate order processing, and effective communication throughout the customer journey.Key ResponsibilitiesServe as the primary point of contact for customer enquiries via telephone and email.Provide accurate information regarding products, pricing, availability, and delivery schedules.Process customer orders efficiently and maintain accurate records within company systems.Prepare and manage quotations, ensuring customer requirements are understood and fulfilled.Monitor order progress and proactively communicate updates, delays, or issues to customers.Build and maintain strong customer relationships, delivering exceptional service at all times.Handle customer complaints professionally and escalate issues where necessary.Liaise with internal departments to ensure orders are delivered accurately and on time.Raise purchase orders and coordinate with suppliers to support operational requirements.Maintain accurate documentation and records relating to customer communications and order activity.Produce reports relating to customer orders, service levels, and operational performance as required.Ensure ..... full job details .....