Customer Service Representative

Customer Care Representative Basingstoke 15.00 per hour Hybrid WorkingAre you passionate about delivering outstanding customer service and solving problems with confidence? We''re looking for a proactive and organised Customer Care Representative to join a busy and supportive team in Basingstoke, on a 6-month basis, with possibility of permanent role. This is a fantastic opportunity to work for a global organisation, managing customer accounts across the UK and playing a key role in ensuring customers receive a first-class service every step of the way.What''s on offer? 15.00 per hourHybrid working: 4 days office-based, 1 day working from home35-hour working weekMonday to Thursday: 09:00 - 17:00Early Finish Friday: 09:00 - 15:30Friendly and collaborative team environmentKey ResponsibilitiesManage customer accounts and maintain accurate customer dataProcess quotations, orders and service agreementsHandle customer enquiries via phone and emailResolve delivery, technical and finance-related queriesWork closely with internal teams including Distribution, Planning, Finance and Sales OperationsInvestigate and resolve customer complaints efficientlyTrack deliveries and liaise with courier partnersSupport operational meetings and shared mailbox managementHelp achieve key service level and delivery targetsWhat we''re looking forPrevious experience in a customer-facing or customer service roleExcellent communication and problem-solving skillsStrong organisational skills with great ..... full job details .....