Customer Service Representative

Customer Service RepresentativeLocation: Glasgow 110 St Vincent Street, G2 5ERStart Date: 26th October 2026Hourly Pay Rate: 14.40Contract Type: 6-months temporary contract with potential for extensionHours: Full time - Monday to Friday, 9:00am-5:00pmHybrid Working: 2 days per week in office, 3 days from home following trainingTraining Period: 4 weeks 100% office-based About the Role:We are looking for customer-focused and professional Customer Service Representatives to join Lloyds Banking Group. In this role, you will be the first point of contact for our customers, handling inbound telephone calls and providing outstanding service across a range of customer queries.You will support customers with payment-related enquiries, account servicing requests, and general banking queries, ensuring each interaction is handled efficiently, accurately, and with empathy. Key Responsibilities:Handle inbound customer calls, providing professional support for payment and account-related queries.Resolve customer issues, update records accurately, and complete associated administration tasks.Identify customer needs and deliver appropriate solutions while maintaining excellent service standards.Work within compliance guidelines and collaborate with internal teams to resolve enquiries.Achieve individual and team targets within a fast-paced contact centre environment.Skills and Experience Required Essential Skills:Previous customer service experience with strong telephone and communication ..... full job details .....