Customer Service Representative

Job Title: Customer Service RepresentativeLocation: FormbySalary: 26,938 - 28,609 plus up to 2,000 performance-related bonusWorking Hours: 37.5 hours per week, Monday to Friday 09:00am - 17:30pm, 1 in 3 Saturdays 09:00am - 12:30pmAn Exciting Opportunity to Kickstart Your Career in Insurance!Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it''s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We''re looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey!What You''ll Be Doing:Crushing Your Goals and KPIs: Every day, you''ll have the chance to hit exciting targets and make a real impact on our team''s success. As you grow and improve, so will your salary!Achieving Quality Excellence: Delivering fantastic service will be your superpower. You''ll shine in call audits and always strive to meet our high-quality standards.Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You''ll turn difficult situations around with your patience, empathy, and problem-solving skills.Handling Policy Queries and Changes: You''ll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.Providing VIP Service to Every Customer: Whether helping a ..... full job details .....