Customer Service Represenative

Bela Recruitment is hiring a Customer Service Representative (Order Processor) to work in Dungannon, Tyrone, Northern Ireland. The Company A brilliant local employer and supportive team. You will be processing sales orders from 3-4 key accounts daily. All business-to-business interactions, where this customers staff will be calling or emailing you to place an order. No Cold Calling! Training provided and career progression opportunities. Immediate Interviews and Start Date available Responsibilities Answering calls and emails from a key accounts. Support customers with general enquiries around stock availability, lead times for delivery, and invoice queries. Process sales orders onto the IT system and help customers use the online portal for ordering. Create pick notes for warehouse staff to build orders, report on account activity, conduct stock adjustments on systems, and process exchanges. Ensure all customer service agreements are being followed to ensure excellent service. Ensure contract service level agreements are being met and support internal departments meet deadlines. Requirements You need previous, Office based, Customer Service experience, ideally processing sales orders and providing great customer service to business clients. Ideally used to working in a fast paced, high-volume environment daily. Informative, friendly and supportive attitude. Ability to prioritise and manage your daily workload and strong attention to detail. Working knowledge of Word ..... full job details .....