Customer Service Planner

Permanent Full Time We are looking to recruit two Customer Service Planners to join our team based from our office in Hunslet, Leeds, LS10 1BL. About the Role Joining our team, you ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email. Using our in-house system, you ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have the following: Social Housing experience would be advantageous Repair and Maintenance planning background Competent in communicating with direct operatives, subcontractors, and residents. Planning knowledge of what works can be sequenced or can be undertaken concurrently. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable. Good computer skills Good communication skills e.g. ability to communicate with different stakeholders at different levels Passionate about service delivery and customer satisfaction. Benefits Profit Share Discretionary Annual ..... full job details .....