Customer Service Planner

Customer Service Planner position available - Wythenshaw Location: Atlas Business Park - ManchesterWorking hours: Monday - Friday 40 hours per weekSalary: £27,500 per annumJob detailsWorking within the Systems Support team and the National Technical Services Managers and a nationwide team of engineers, the Customer Service Planner will ensure allStatutory and non-statutory PPMs, remedial and reactive tasks are planned and assigned to one of our engineers for action.Main duties:Allocate PPM and reactive work at least four weeks in advance, based on scheduled output from QFM.Provide a monthly report to the Systems Support Manager, Head of Support, and National Technical Services Manager monthly to confirm the workforce schedule.Update the engineers'' web portal at least 4 weeks in advance, to ensure engineers are aware of planned works.Liaise with the relevant site contact to confirm the engineer''s attendance.Complete a weekly review of any missed inspections and prioritise the reschedules.In addition to the above, you will provide feedback to the Systems Support Manager and the National Technical Services Manager regarding any missed inspections or any identified engineer issues that require review. You will ensure that labour resourcing is always updated and contains all the relevant contact details for their appropriate area. You will be required to undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily ..... full job details .....