Customer Service Planner (Engineering / Coordination)

Customer Service Planner (Engineering / Coordination) 35,000 - 40,000 + KPI Related Annual Bonus + 36 days Holiday + Christmas Shutdown + Birthday Week Friday Off + Company BenefitsBlankney, LincolnshireAre you an organised and customer-focused Service Coordinator, Planner or Engineering professional looking for a varied office-based role where you can take ownership of customer requirements, engineer schedules and service delivery?Join a specialist machinery business where you''ll be the central link between customers, Service Engineers and internal teams, coordinating installations, machine downtime and service requirements while ensuring the right engineer is in the right place at the right time.Working closely with the Service Team Leader and Operations team, you''ll manage daily and forward planning, respond to customer requirements and solve scheduling issues as they arise. You''ll have real responsibility for keeping a busy service operation running efficiently.This role would suit a Service Coordinator or Engineering Administrator looking for a hands-on coordination role within a technical environment.The Role:Coordinate daily and forward planning of Service EngineersPlan installation works, machine downtime and customer requirementsCreate work orders and allocate engineers to customer sitesAct as a key point of contact for customers requiring engineering supportProcess timesheets and overtimeMaintain accurate records across the CMMS system The Person:Experience in ..... full job details .....