£25000 per annum
About the Role
This role is for a Customer Service position based in Brierley Hill, offering a full-time contract with a salary of £25,000 per annum. The postholder will take on responsibilities as a Customer Support Administrator, focusing on accurate booking processing and the investigation of courier issues with DPD and DHL, including failed delivery claims. Key duties also involve managing international delivery enquiries, responding to customer queries through a ticketing system, email, and telephone, and generating return labels. The role requires proven experience in customer service, order processing, and administration. Strong organisational skills are essential, alongside the ability to monitor eBay and Amazon accounts to ensure consistent performance.
Customer Support Administrator
We are recruiting for a Customer Support Administrator to join a thriving business based in Brierley Hill. This is an excellent opportunity for a highly organised and customer-focused individual with experience in customer service, order processing and administration, an immediate start is also available for the right person.
Responsibilities
- Process bookings accurately and ensure there are no duplicate entries.
- Investigate courier issues with DPD and DHL, including claims for failed deliveries.
- Manage international delivery enquiries.
- Respond to customer queries via ticketing system, email and telephone.
- Send pre-order notifications and updates.
- Generate return labels and process customer returns.
- Monitor eBay and Amazon accounts to maintain strong performance ratings.
- Support warehouse workflow and communicate order updates.
- Handle fraud notifications and escalate concerns appropriately.
- Assist with crediting customer orders once fully trained.
- Act as a key point of contact between customers, the warehouse and internal departments.
- Provide feedback to management on recurring customer concerns and service improvements.
What We Are Looking For
- Previous experience in customer service, sales order processing or administration.
- Excellent communication skills and confidence handling challenging customer situations.
- Strong organisational and multitasking abilities.
- Good working knowledge of Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
- A proactive and positive approach to problem-solving.
What’s on Offer
- Salary of £25,000 per annum.
- Permanent full-time opportunity.
- Immediate start available.
- Supportive team environment.
- Opportunity to develop and progress within the business.
If you are a motivated and organised customer service professional looking for your next challenge, we would love to hear from you, please hit “APPLY”
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