Customer Service

Customer Service Representative
Location: Kitts Green, Birmingham
Pay Rate: £16.21 per hour
Hours: 36.66 per week
Contract Type: Temporary (Maternity Cover)
Pertemps is currently recruiting for a Customer Service Representative to join a well-established manufacturing business in Kitts Green. This is a temporary opportunity to support the team during a maternity leave period.
Key Responsibilities:

- Manage day-to-day customer account activities, ensuring high levels of service and satisfaction.
- Enter orders and create items using Oracle systems.
- Collaborate with internal teams to support monthly financial planning and order management.
- Handle customer complaints and process credit notes to resolve invoice disputes promptly.
- Deliver efficient support to both internal stakeholders and external customers.
- Apply continuous improvement tools to enhance service delivery.
- Ensure compliance with company policies through cross-functional collaboration.

Requirements:
Essential:

- Minimum of a high school education.
- At least 1 year of experience in a customer-facing role.
- Fluent in English.

Desirable:

- 1–3 years of customer service experience.
- Proficiency in MS Office, especially Excel.
- Strong communication skills across all levels.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Knowledge of the aluminium industry and product applications is a plus.

 
Interested£ Please click apply or contact Gabriele Strazdauskaite at Pertemps Commercial, Hagley Road, Birmingham