Customer Service Part Time

Pickles Recruitment are hiring!
 
We are seeking a friendly, motivated, and customer-focused individual to join our client’s team on a part-time basis.
 
The successful candidate will be the first point of contact for customers, handling enquiries, resolving issues, and ensuring every interaction reflects the company’s high standards of service.
This role requires someone who genuinely enjoys helping people, thrives in a busy environment, and is always willing to go the extra mile to ensure customer satisfaction.
 
Key Responsibilities

• Respond to customer enquiries via phone, email, and in person in a professional and timely manner
• Deliver a 110% customer service experience, always putting the customer’s needs first
• Process orders, returns, and general requests accurately and efficiently
• Provide information on products, services, availability, and pricing
• Resolve customer issues promptly, keeping them informed throughout the process
• Maintain accurate records of customer interactions using internal systems
• Liaise with other departments to ensure smooth and effective service delivery
• Follow up on customer satisfaction and encourage ongoing positive relationships
• Uphold the company’s values and contribute to a positive, team-oriented culture
• Processing of trade and resale orders.
• Supporting customer service with a ticketing service,
• Responding to emails, (live) chat, answering phone calls.
• Dealing with suppliers and liaising with internal departments 

• 9:30am – 2:30pm
• Monday – Friday

• £12.50 per hour
• 25 hours per week
• £16,250 yearly salary