Customer Service Operator

Job title: Customer Service Coordinator Location: Farnborough/Slough (please note, the office is currently based in Farnborough but will be moving to Slough later in the year) Office working: 2-3 days per week Contract length: 6 months Are you a highly organised and customer-focused individual looking to make an impact in a dynamic service environment? Randstad Sourceright, a leading provider of RPO and MSP Recruitment Services are seeking a dedicated Customer Service Support Operator to help deliver exceptional customer support to our client s service account base. This vital role is focused on the coordination and administration of service operations, ensuring the highest level of customer satisfaction. As a key member of the Customer Service Support team, you will handle a variety of daily operational tasks, including call handling, fault dispatching and managing customer enquiries. Some of the duties will include but are not limited to: Coordinate and process service administration activities, meeting all required timeframes Undertake critical operational tasks such as invoicing, goods receipting, maintenance planning and fault call management Serve as an initial point of escalation to efficiently resolve customer issues Verify and process engineers'' documentation and paperwork, ensuring timely and accurate billing Assist in the planning and dispatch of fault calls and planned maintenance works Raise purchase requisitions for necessary parts, ..... full job details .....